Apec and Rac Foster Cooperative Dialogue
In a momentous stride toward constructive consumer relations, the Association professionnelle des établissements de crédit du Congo (Apec), comprising nine major banks, has inked a landmark agreement with the Réseau des associations des consommateurs (Rac), which represents seven consumer groups. This agreement, formalized on June 13, 2025, at a ceremonial signing in Brazzaville, aims to establish a continuous dialogue fostering mutual understanding and problem-solving within the banking sector.
Signatories Pledge to Cultivate Ongoing Communication
The agreement was officiated by Calixte Tabangoli, Director General of the Banque postale du Congo and President of Apec, alongside Mermans Babounga Ngondo, Executive Secretary of the O.c.d.c and coordinator of Rac’s Executive Bureau. The ceremonial event witnessed attendance from notable banking figures, such as André Collet, Director General of the Banque commerciale internationale and Apec’s first vice-president, showcasing the commitment of these institutions to collaborative consumer relations management.
Strategic Partnership to Address Consumer Challenges
This strategic alliance underscores the pressing need to address challenges that consumers encounter within the banking domain. By fostering a continuous exchange, both Apec and Rac commit to improving transparency and accountability, ultimately enhancing consumer confidence and satisfaction. This agreement exemplifies a proactive approach to consumer issues, recognizing them as pivotal to the health of the financial ecosystem.
Ensuring Consumer Advocacy in Banking Practices
As the dialogue unfolds, stakeholders are expected to work collaboratively to address grievances and implement solutions that benefit both consumers and banking entities. This agreement not only signifies a pivotal moment in the dialogue between financial institutions and consumer bodies but also sets a precedent for other sectors to follow in pursuing harmonious consumer relations.
